Logo block 993399 copy Rounded square

Returns Policy

We hope of course that you will be delighted with your new jewellery from Emma Atherton.

 

Should you not be completely happy with your purchase however, you may return any items* within 7 days of receipt - in unworn and perfect condition, complete with all packaging and proof of purchase. We will be glad to offer you an exchange, credit note or full refund.

 

To arrange a return, please contact us by message, email or telephone.  Should any item arrive damaged, please inform us within 3 days of receiving the order.

 

All returns must be sent by Royal Mail Special Delivery.  We cannot be held responsible for lost or damaged items returned to us by any other means. 

 

* We regret that commissions, or any item that has been specially made or altered to your own specifications cannot be returned.  Also, due to hygiene reasons under UK Health and Safety Law, pierced earrings cannot be returned unless they are faulty.

 

back to Terms & Conditions: